Emirate Wide Shipping

General FAQs

Everything you need to know about our process and products.

What are Grillz?

Grillz are custom-made jewelry for your teeth, designed to fit perfectly and elevate your style. They can be crafted in a range of materials, including gold, silver, and platinum, and customized with gemstones.

Are Grillz permanent?

No, our Grillz are removable. They are designed to be worn comfortably without altering or damaging your natural teeth.

How long does it take to make Grillz?

Once your order is confirmed, your Grillz will take approximately 2–3 weeks to craft, depending on the design and customization.

How do I place an order?

You can browse our collection or submit a custom order via our website. Select your material, design, and any additional details, and we’ll guide you through the process step by step.

What metals and gems do we offer?

Metals:​

  • Sterling Silver:

Available with your choice of plating:

  • Gold Plated
  • Rhodium Plated
  • Rose Gold Plated​

Gold:

Available in 10K, 14K, and 18K, with the following options:

  • Yellow Gold
  • White Gold
  • Rose Gold

Gems:

We offer a wide variety of gemstones to enhance your Grillz, including:

  • Cubic Zirconia
  • Moissanite
  • Lab-Grown Diamonds
  • Natural Diamonds
  • Sapphires
  • Rubies
  • Emeralds
  • Amethyst, Topaz, and other popular gemstones
How do I take my impression?

We have a couple options for Impression taking; the price on the impression will be paid directly to the clinic and includes a free consultation of the health of your teeth:​​

  • Alpha Care Dental Clici, Dubai: 125 AED
  • Paradise Dental Clinic, Dubai: 200 AED
  • Gomez Dental Clinic, Deira, Dubai: 100 AED
  • Hakeem Dental Centre, Salam St, Abu Dhabi: 150 AED
  • At Home Impression Consultation, Abu Dhabi and Dubai: 250 AED
Do we repair your existing grillz?

We don’t offer repairs on existing grillz. However, if your current piece is made of precious metal like gold, we may be able to reuse the material depending on its condition. In that case, the market value of the gold would be deducted from the final price of your new custom grillz.

Can you bring your own gold or gems?

Yes. If you have your own gold, we’ll test it and, if it meets our quality standards, apply its market value as a discount on your order. For gemstones, we handle requests on a case-by-case basis—just let us know what you have in mind, and we’ll let you know if we can work with it.

Payment FAQs

Find answers about deposits, payment methods, and billing details.

What payment methods do you accept?

We accept the following payment methods:​

  • Credit and Debit Cards: Processed securely through our payment gateway.
  • Apple Pay: Available via the Ziina payment option.
  • Cash: Accepted for in-person transactions.
Do I need to pay a deposit?

Yes, a 50% deposit is required to confirm your order and initiate the crafting of your Grillz.

Is my payment secure?

Absolutely. We utilize the Ziina payment gateway, which supports secure transactions through Apple Pay, Google Pay, and card payments.

Do we offer refunds?

Due to the custom nature of our work, all deposits are non-refundable. This covers the materials and labor involved in preparing your order. Once production begins, the order is final. We’re committed to guiding you through the process and ensuring you’re fully informed before moving forward.

What if the grillz don't fit?

If your grillz don’t fit properly, let us know within 48 hours of receiving them and we’ll schedule a free fitting appointment to make the necessary adjustments. After the 48-hour window, fitting services may incur additional charges.

Can I get a receipt or invoice?

Yes, a receipt will be sent to you before and after payment is completed. Contact us if you need additional details added to your invoice.

How do I make a payment using Tabby?

After completing your purchase with Tabby, you can manage and make payments through the Tabby app or by logging into your account on their website. Simply navigate to the “My Payments” section, select the order you wish to pay for, and follow the prompts to complete your payment.

Are there any additional fees or interest when using Tabby?

No, Tabby does not charge any interest or additional fees for its “Buy Now, Pay Later” service. However, if a payment is missed, a minimal collection fee may apply, depending on your region.

What happens if I miss a payment with Tabby?

Tabby promotes responsible spending and sends regular reminders to ensure timely payments. If you miss a payment, a minimal charge may be applied, and your ability to make new purchases using Tabby could be temporarily suspended until your account is up-to-date.

How does Tabby’s ‘Pay in 4’ installment plan work?

When you choose Tabby’s ‘Pay in 4’ option, your total purchase amount is divided into four equal, interest-free monthly payments. The first 25% is paid at the time of purchase, with the remaining three payments automatically deducted each month. There are no deposits or additional fees involved, provided payments are made on time. 

After-Care FAQs

Keep your teeth safe and your grillz looking flawless with our after-care tips.

How do I clean my grillz to keep them shiny and hygienic?

Regular cleaning is essential. Use a soft toothbrush, mild soap, and warm water to gently clean your grillz daily. Avoid abrasive cleaners that could damage the finish.

Can I eat or drink while wearing my grillz?

It’s best to remove your grillz before eating or drinking to prevent food particles from getting stuck and to avoid tarnishing or damaging the materials.

How should I store my grillz when not in use?

Store your grillz in a protective case to avoid scratches, and keep them in a cool, dry place away from direct sunlight and moisture.

How can I prevent discoloration or tarnishing of my grillz?

Avoid exposing your grillz to harsh chemicals like alcohol-based mouthwash, chlorine, or acidic foods. Regular cleaning and proper storage will also help maintain their original shine and color.

Do we offer warranty?

We do not offer a warranty, as grillz are subject to individual usage and care. However, we provide detailed care instructions with every order. If properly handled and maintained, your grillz should last a long time without issue.

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